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SayPro Technical Support Team: Tasks Monitor technical aspects during the event and resolve any issues that arise in real-time.
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
Continuous Real-Time Monitoring:
- System Performance: Keep an eye on streaming quality, audio/video performance, and overall platform stability throughout the event.
- Network and Connectivity: Monitor internet bandwidth and connectivity to detect any drops or slowdowns that may affect the viewer experience.
- Error Detection: Utilize monitoring tools and dashboards to quickly identify technical glitches or performance anomalies.
Immediate Issue Resolution:
- Rapid Troubleshooting: When an issue is detected, promptly diagnose the problem (e.g., connectivity issues, platform lags, audio/video disturbances) and implement the appropriate fix.
- Quick Escalation: If a problem exceeds the team’s immediate capacity to resolve, escalate the issue to specialized technical experts or backup support channels to minimize disruption.
Coordination and Communication:
- Team Coordination: Maintain close communication with other teams (Event Coordination and Customer Support) to ensure any technical issues are communicated effectively and that all teams are aligned on resolution strategies.
- Participant Notifications: Provide timely updates to event organizers and, if needed, to participants, about the status of the issue and the expected resolution timeline.
Post-Event Documentation:
- Issue Logging: Record any technical issues that occurred during the event, including their causes and the steps taken to resolve them.
- Performance Review: Analyze the collected data post-event to identify trends and areas for improvement in future events.
- Neftaly Malatjie | CEO | SayPro
- Email: info@saypro.online
- Call: + 27 84 313 7407
- Website: www.saypro.online
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