SayPro Technical Support Team: Tasks Monitor technical aspects during the event and resolve any issues that arise in real-time.

Continuous Real-Time Monitoring:

• System Performance: Keep an eye on streaming quality, audio/video performance, and overall platform stability throughout the event.
• Network and Connectivity: Monitor internet bandwidth and connectivity to detect any drops or slowdowns that may affect the viewer experience.
• Error Detection: Utilize monitoring tools and dashboards to quickly identify technical glitches or performance anomalies.

Immediate Issue Resolution:

• Rapid Troubleshooting: When an issue is detected, promptly diagnose the problem (e.g., connectivity issues, platform lags, audio/video disturbances) and implement the appropriate fix.
• Quick Escalation: If a problem exceeds the team’s immediate capacity to resolve, escalate the issue to specialized technical experts or backup support channels to minimize disruption.

Coordination and Communication:

• Team Coordination: Maintain close communication with other teams (Event Coordination and Customer Support) to ensure any technical issues are communicated effectively and that all teams are aligned on resolution strategies.
• Participant Notifications: Provide timely updates to event organizers and, if needed, to participants, about the status of the issue and the expected resolution timeline.

Post-Event Documentation:

• Issue Logging: Record any technical issues that occurred during the event, including their causes and the steps taken to resolve them.
• Performance Review: Analyze the collected data post-event to identify trends and areas for improvement in future events.