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SayPro Templates to Use (Provided by SayPro):SayPro Module Development Template
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
📘 SayPro Module Development Template
1. Module Title
[Insert the official title of the module]
Example: Customer Service Excellence in Public Sector
2. Module Code
[Assign a unique alphanumeric code for tracking and administrative purposes]
Example: SAY-MOD-001-CS
3. Module Overview
[Provide a concise summary of the module, its purpose, and its relevance to the learner or organization]
Example:
This module is designed to enhance the customer service skills of public sector employees by equipping them with practical tools, communication techniques, and emotional intelligence strategies to better serve the public.
4. Target Audience
[Specify who the module is intended for: job role, level, industry, etc.]
Example:
Frontline government employees, municipal service providers, call center agents, and service managers.
5. Module Duration
[State the estimated time required to complete the module]
Example: 3 days (24 hours total)
6. Module Learning Outcomes (LOs)
[List what the learner will be able to do by the end of the module]
Example:
- Demonstrate effective communication with diverse customer profiles.
- Resolve conflicts in a professional and empathetic manner.
- Implement service recovery strategies after negative customer experiences.
7. Module Structure
Break the module into sections or units:
Unit 1: Introduction to Customer Service
- Overview of public service context
- Importance of customer service in government
Unit 2: Communication Skills
- Verbal and non-verbal techniques
- Active listening
Unit 3: Conflict Resolution
- Dealing with angry or distressed clients
- Problem-solving techniques
Unit 4: Service Recovery
- Apologies and follow-ups
- Continuous improvement
8. Content Delivery Method
[Specify whether it is face-to-face, online, blended, self-paced, etc.]
Example: Blended (In-person workshops + Online learning modules)
9. Learning Activities
[Include interactive tasks like case studies, role plays, group discussions, assignments]
Example:
- Role-play customer interactions
- Group case analysis of service failure scenarios
- Self-assessment quizzes after each unit
10. Assessment Criteria
[Detail how learners will be evaluated and what standards they must meet]
Example:
- 50%: Participation and practical exercises
- 30%: Written reflection and group presentation
- 20%: Final knowledge quiz (pass mark: 75%)
11. Required Resources
[List all necessary tools, materials, platforms, handouts, or readings]
Example:
- Participant Manual
- SayPro eLearning Platform Access
- Flipcharts and markers
- Videos and case study handouts
12. Facilitator Guidelines
[Outline instructions and best practices for the facilitator to deliver the module effectively]
Example:
- Open each session with a real-world story
- Ensure interactive participation
- Provide constructive feedback throughout
13. Module Evaluation
[Describe how the module’s effectiveness will be evaluated]
Example:
- Learner feedback survey
- Post-training workplace performance review (after 3 months)
- Module review by SayPro Quality Assurance team
14. Accreditation / Compliance Information
[Include information on whether the module aligns with NQF, SETA, or other professional standards, if applicable]
Example:
This module aligns with SAQA Unit Standard 119472: Accommodate audience and context needs in oral communication (NQF Level 4, 5 Credits).
15. Version Control
| Version | Date | Author | Changes Made |
|---|---|---|---|
| 1.0 | 2025-06-05 | SayPro Team | Initial template creation |
16. Appendices
- Appendix A: Participant Handout Sample
- Appendix B: Quiz Example
- Appendix C: Workshop Agenda
✅ Template Usage Note:
This SayPro Module Development Template is intended for internal use by certified SayPro content developers, trainers, and quality assurance teams. Always ensure alignment with SayPro’s instructional design policies and the latest national and international training standards.
- Neftaly Malatjie | CEO | SayPro
- Email: info@saypro.online
- Call: + 27 84 313 7407
- Website: www.saypro.online
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