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SayPro Training Report
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
SayPro Training Report
Report Title: Training Report
SayPro Trained: Call Centre Course
Date of Training: 23 June 2025 Partner Institution: Accenture Facilitated by: Phidelia Dube
1. Overview of the Training Session
Conducted the face to face session and assisted students on the course of call centre.
2. Programme Name & Description
Programme Name: Call Centre Course
Programme Description: Learning about its basics.
3. Participant Demographics
CategoryDetails
Total Participants: 18Students
Age Group: 18–30 years Females: 10 Students Males: 8 Students Institution/Partner: Accenture
4. Training Methodology
Students participated, focused on the lesson but some of them were disrespectful and not paying attention.
5. Key Topics Covered
Topic 1 – Definition
Topic 2 – Types
Topic 3 – It’s communication skills
Topic 4 – Customer service excellence
Topic 5 – Problem solving and critical thinking
Topic 6 – Ethics and professionalism
Topic 7 – Questions and answering
Topic 8 – Summarizing
6. Learning Outcomes
Students participated and understood the topics of the module, only few students asked questions whereas others were disrespectful and disturbing the class.
7.Feedback Summary
Students did participated on the topics lastly they managed to ask questions.
8. Challenges and Recommendations
Focus
Less resources
Dedication
Commitment
9. Trainer Details
Name and Surname: Phidelia Dube Facilitator Role: Educating students Contact Email: phideliadube52@gmail.com
10. Conclusion
Prepared By: Name: Phidelia Dube
Designation: Education Officer Organisation: Diepsloot Youth Project Centre
- Neftaly Malatjie | CEO | SayPro
- Email: info@saypro.online
- Call: + 27 84 313 7407
- Website: www.saypro.online
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