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SayPro user satisfaction score based on surveys collected during the period.
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
1. Define the Survey Period
- Choose the reporting timeframe (e.g., June 2025, Q2 2025, etc.).
- Include only responses submitted within this period.
✅ 2. Understand the Satisfaction Metric
Most user satisfaction surveys use a rating scale, typically:
- 1 to 5 stars
- 1 to 10 scale
- Likert scale (e.g., Strongly Disagree to Strongly Agree)
The User Satisfaction Score (USS) is generally calculated as: USS (%)=(Total positive responsesTotal responses)×100\textbf{USS (\%)} = \left( \frac{\text{Total positive responses}}{\text{Total responses}} \right) \times 100USS (%)=(Total responsesTotal positive responses)×100
Positive responses might be:
- 4 or 5 stars on a 5-star scale
- 8 to 10 on a 10-point scale
- “Agree” or “Strongly Agree” to positive statements
✅ 3. Collect and Review Survey Data
Use SayPro’s survey or feedback collection system to extract:
- Total number of survey submissions
- Individual satisfaction ratings
- Optional comments for qualitative analysis
✅ 4. Example Calculation
Let’s say in June 2025:
- Total survey responses: 400
- Responses rated 4 or 5 stars: 320
\left( \frac{320}{400} \right) \times 100 = \textbf{80% user satisfaction score}
✅ 5. Segment for Deeper Insight (Optional)
Break down satisfaction scores by:
- Course type or name
- Instructor
- User cohort or region
- Device type or platform used
✅ 6. Report Format Example
SayPro User Satisfaction Summary – June 2025
- Total responses collected: 400
- Positive ratings (4 or 5 stars): 320
- Overall user satisfaction score: 80%
- Most praised areas: Instructor clarity, course structure
- Common improvement requests: More interactive elements
✅ 7. Use of Satisfaction Data
- Monitor trends over time to assess improvements.
- Correlate satisfaction with engagement and completion rates.
- Prioritize changes in courses or features with lower satisfaction.
- Neftaly Malatjie | CEO | SayPro
- Email: info@saypro.online
- Call: + 27 84 313 7407
- Website: www.saypro.online
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