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SayProCHAR – Daily Statics Report by Linda Tivane – Education Specialist – 03 June 2025
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
To the CEO of SayPro, Neftaly Malatjie, Royal Committee Chairperson Clifford Legodi, SayPro Royal Chiefs and Human Capital
SayPro Training Report
Report Title: Statics
SayPro Trained 02 Student Clients in SayPro online course Call Center
Partner Institution: Department of Social Development
Facilitated by: SayPro Education Specialist
On 03 June 2025, SayPro Education successfully conducted a training session under the SayPro online course Call Center for 02 student clients in partnership with Department of Social Development . The session aimed to equip participants with practical knowledge and skills aligned with the programmes outcomes, contributing to personal, academic, and career development.
Programme Name & Description
Programme Name: SayPro online course Call Center
Programme Description
The SayPro Call Center Training Programme is a comprehensive, skills-based course designed to equip participants with the essential knowledge, tools, and techniques needed to thrive in modern call center environments. This course is ideal for individuals seeking employment in customer service roles or looking to enhance their communication and problem-solving abilities within a contact center setting.
Participant Demographics
Category Details
Total Participants 02 Students
Age Group [ 18–25 years]
Gender Breakdown [02 Female, 0 Male]
Academic Background [ NQF Level 3 learners]
Institution/Partner [Department of Social Development]
Training Methodology
The Students they were writing on the on inside the computer lap and i assisted them if they needed help.
Key Topics Covered
List the main topics or modules addressed during the training.
Topic 1 – Comply with the service levels as set in a contact centre operations
Topic 2 – Demonstrate an understanding of company specifics services levels
Topic 3 – Meet and maintain service levels
Learning Outcomes
Summaries the intended learning outcomes and how they were achieved.
The Students they were learning on their own they wrote their Assessment after reading their learner guide.
Feedback Summary
Summaries the participants’ feedback.
Challenges and Recommendations
Mention any obstacles faced and suggestions for future improvements.
None
Recommendations:
Trainer Details
Name and Surname : Linda Janet Tivane
Facilitator Role : Education Specilalist
Contact Email : linda29lily@gmail.com
Conclusion
Prepared By:
Name: Linda Janet Tivane
Designation:
Organisation: SayPro Education
Date: 03 June 2025
My message shall end here.
Linda Tivane| SayPro Education Specialist SCHAR| SayPro
- Neftaly Malatjie | CEO | SayPro
- Email: info@saypro.online
- Call: + 27 84 313 7407
- Website: www.saypro.online
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