SayProCHAR – Statics

SayPro Training Report
Report Title:Statics
SayPro Trained 06 Student Clients in SayPro online Course in Call Center
Date of Training: 22 May 2025
Partner Institution: DSD
Facilitated by: SayPro Education Specialist

1. Overview of the Training Session

On 22 May 2025, SayPro Education successfully conducted a training session under the SayPro online course in Course in Call Center for 06 student clients in partnership with DSD. The session aimed to equip participants with practical knowledge and skills aligned with the programme’s outcomes, contributing to personal, academic, and career development.

2. Programme Name & Description
   Programme Name: SayPro online course in Course in Call Center

Programme Description:
Equip learners with the technical and interpersonal skills required to work effectively in a modern call center.
Improve customer service delivery through training in communication, problem-solving, and system use.
Support employment readiness and career growth in the customer service industry.

3. Participant Demographics
   Category Details
   Total Participants 06 Students
   Age Group [ 18–25 years]
   Gender Breakdown [04 Female, 02 Male]
   Academic Background [ NQF Level 04 learners]
   Institution/Partner [DSD]
4. Training Methodology

The Students they were writing on the on inside the computer lap and i assissted them if they needed help.

5. Key Topics Covered
   List the main topics or modules addressed during the training.

Topic 1 –
Topic 2 –
Topic 3 –
Topic 4 –

6. Learning Outcomes
   Summarise the intended learning outcomes and how they were achieved.
   The Students they were learning on their own they wrote thier Assessment after reading their learner guide.
7. Feedback Summary
   Summarise the participants’ feedback.
8. Challenges and Recommendations
   Mention any obstacles faced and suggestions for future improvements.
   None

Recommendations:

9. Trainer Details
   Name and Surname : Linda Janet Tivane
   Facilitator Role : Education Specilalist
   Contact Email : linda29lily@gmail.com
10. Conclusion

Prepared By:
Name: Linda Janet Tivane
Designation:
Organisation: SayPro Education
Date: 22 May 2025