SayProCHAR – Statics – SayPro Education and Training

SayProCHAR – Statics

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SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.

SayPro Training Report
Report Title:Statics
SayPro Trained 12 Student Clients in SayPro online coures Contact Center
Date of Training: 23 May 2025
Partner Institution: DSD
Facilitated by: SayPro Education Specialist

Overview of the Training Session

On 23 May 2025, SayPro Education successfully conducted a training session under the SayPro online coures Contact Center for 12 student clients in partnership with DSD. The session aimed to equip participants with practical knowledge and skills aligned with the programme’s outcomes, contributing to personal, academic, and career development.

Programme Name & Description
Programme Name: SayPro online coures Contact Center

Programme Description:
The SayPro Online Course in Contact Center is designed to provide learners with the essential skills and knowledge required to excel in the fast-paced environment of customer service and contact center operations.

Participant Demographics
Category Details
Total Participants 12 Students
Age Group [ 18–25 years]
Gender Breakdown [07 Female, 05 Male]
Academic Background [ NQF Level learners]
Institution/Partner [DSD]

Training Methodology

The Students they were writing on the on inside the computer lap and i assissted them if they needed help.

Key Topics Covered
List the main topics or modules addressed during the training.

Topic 1 – Comply with the service levels as set out in a Conctact Center Operation
Topic 2 – Demonstrate an understanding of company specific service level
Topic 3 – Meet and maintain service levels

Learning Outcomes
Summarise the intended learning outcomes and how they were achieved.
The Students they were learning on their own they wrote thier Assessment after reading their learner guide.

Feedback Summary
Summarise the participants’ feedback.

Challenges and Recommendations
Mention any obstacles faced and suggestions for future improvements.
None

Recommendations:

Trainer Details
Name and Surname : Linda Janet Tivane
Facilitator Role : Education Specilalist
Contact Email : linda29lily@gmail.com

Conclusion

Prepared By:
Name: Linda Janet Tivane
Designation:
Organisation: SayPro Education
Date: 23 May 2025

SayProCHAR – Statics

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