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SayPro Email: sayprobiz@gmail.com Call/WhatsApp: + 27 84 313 7407
Straightforward Troubleshooting Guide you can use during the event to quickly address common issues participants might face.
Email: info@saypro.online Call/WhatsApp: + 27 84 313 7407
SayPro is a Global Solutions Provider working with Individuals, Governments, Corporate Businesses, Municipalities, International Institutions. SayPro works across various Industries, Sectors providing wide range of solutions.
Troubleshooting Guide for the Event
Before the Event:
- Ensure your internet connection is stable.
- Use a supported browser (Google Chrome, Firefox, Edge, or Safari recommended).
- Close unnecessary applications or browser tabs to improve performance.
- Test your audio and video equipment ahead of time.
Common Issues & Solutions
1. Can’t Log In / Forgot Password
- Double-check your username/email and password.
- Use the Forgot Password link to reset your password.
- Clear your browser cache and try again.
- Try logging in from a different browser or device.
- Contact support if the issue persists.
2. Unable to Join a Session
- Verify you are logged in.
- Check the session start time and time zone.
- Refresh the page or log out and back in.
- Ensure pop-ups are allowed (some platforms open sessions in new windows).
- Try a different browser or device.
- Clear browser cache if needed.
3. Audio or Video Not Working
- Check your device’s microphone and camera permissions.
- Make sure your headphones or speakers are properly connected and volume is up.
- Restart your browser or device.
- Switch to another browser.
- Try joining the session with a different internet connection (e.g., mobile hotspot).
4. Poor Video or Audio Quality
- Close other apps or tabs using bandwidth.
- Move closer to your Wi-Fi router or switch to a wired connection.
- Lower video quality settings if the platform allows.
- Pause downloads or streaming on your network.
5. Chat or Q&A Not Working
- Refresh the session page.
- Make sure you’re logged in and have the correct permissions.
- Try logging out and back in.
- Check if the chat feature is enabled for that session.
How to Get Help During the Event
- Use the Help or Support button on the platform for live chat.
- Email or message the support team directly (provide contact details).
- If the platform offers a phone support line, have the number ready.
- Post in the event’s designated help or troubleshooting forum/channel if available.
Proactive Tips for Hosts/Moderators
- Keep a list of common fixes handy.
- Monitor the chat for technical questions.
- Have a backup presenter/device ready.
- Communicate clearly and promptly about any platform-wide issues.
- Guide participants through quick fixes during the event.
- Neftaly Malatjie | CEO | SayPro
- Email: info@saypro.online
- Call: + 27 84 313 7407
- Website: www.saypro.online
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